1. Who is USAWheels?
USAWheels is a technology-driven online retailer specializing in wheels, tires, and auto parts. Based in Los Angeles, CA, we are a sister company of CanadaWheels, bringing over 15 years of expertise to the U.S. market. Our mission is to simplify the automotive shopping experience with innovative technology and a customer-first approach.
2. How can I contact USAWheels?
You can reach us via email at sales@usawheels.com or by phone at (800) 4040 160. Our dedicated customer service team is here to assist you with any inquiries.
3. How do I place an order?
Placing an order is easy! Browse our website, add products to your cart, and proceed to checkout. You can create an account or check out as a guest.
4. What payment methods do you accept?
We accept major credit cards, Apple Pay, Google Pay, PayPal, and Affirm financing for eligible purchases.
5. Can I cancel or modify my order?
Order cancellations or modifications are not guaranteed once an order is placed. If you need to make changes, contact us immediately at sales@usawheels.com. We will do our best to assist you. For more information, please refer to our Return Policy.
6. Are my payment details secure?
Yes, we use SSL encryption and secure servers to protect your payment information.
7. Do you offer free shipping?
Yes, free shipping is available on orders shipped within the contiguous U.S. that include:
• A minimum of 4 matching wheels or a set of 4 tires
• A total order value of at least $600 before taxes
For more information, please refere to our Shipping Policy.
8. How long does shipping take?
Orders are typically delivered within 2-10 business days. Special orders, such as CNC drilled wheels, may require additional processing time. For more information, please refere to our Shipping Policy.
9. Can you ship to Alaska, Hawaii, or U.S. Territories?
Yes, we ship to these regions; however, they are excluded from free shipping. Contact sales@usawheels.com for a shipping quote before placing your order.
10. How can I track my order?
Once your order ships, we’ll send tracking details to the email associated with your order. You can also log into your USAWheels account to view tracking information.
11. What is your return policy?
You may return new, unused products in their original packaging within 30 days of purchase. Returns are subject to a $40 + tax return shipping fee per item. Special orders and mounted packages may have different return conditions. For more information, please refer to our Return Policy.
12. How do I start a return?
To initiate a return, contact us at returns@usawheels.com to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.
13. What if I receive damaged or incorrect items?
Inspect your items upon delivery. Report any damages or discrepancies within 24 hours by emailing returns@usawheels.com with photos and your order number. Claims made after 48 hours will not be accepted.
14. Are there restocking fees?
Yes, some returns, especially for special orders, may incur a restocking fee of up to 30%.
15. How can I ensure proper fitment?
Use our fitment tool to confirm compatibility. Always test-fit wheels on your vehicle before mounting tires. Mounted items are considered accepted and are not eligible for return.
16. What if there’s a fitment issue?
If fitment issues arise, contact returns@usawheels.com with photos of the issue. USAWheels will cover return shipping for fitment issues if the fitment was guaranteed by us.
17. Do your products come with a warranty?
Yes, all products are covered by the manufacturer’s limited warranty. USAWheels can assist with submitting warranty claims, but approval is at the manufacturer’s discretion.
18. What do I do if I need a replacement?
Contact us at returns@usawheels.com. A new order will be processed and charged, while a return for the original item will be initiated. Refunds for the original item will be processed upon inspection.
19. How do I participate in promotions or giveaways?
Follow our website and social media channels for updates on promotions and giveaways. Eligibility requirements and terms are detailed for each event.
20. Why do giveaways require a skill-testing question?
Skill-testing questions are required by U.S. law to ensure fairness and compliance in promotional contests.
21. Do I need an account to shop at USAWheels?
No, you can shop as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster checkout experience.
22. How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions to reset your password.
23. How does USAWheels protect my information?
Your data is safeguarded through SSL encryption, secure servers, and restricted access protocols. For details, refer to our Privacy Policy.
24. Can I opt out of marketing emails?
Yes, you can unsubscribe from marketing emails by clicking the unsubscribe link in the email.
25. What if I need further assistance?
For any questions not covered here, reach out to us at sales@usawheels.com or (800) 404-0160. Our team is happy to help!
